Who you are writing to
1xbit.org.uk is an independent information portal that covers 1xbit for a UK audience. We are not 1xbit, and this page is only for questions about the articles and reviews you find here — things like a figure you'd like us to double-check, an update we've missed, or feedback on how we've explained a bonus term. If you're after help with your actual 1xbit account, the section below points you the right way.
You can email our team directly at [email protected]. We read every message and reply within 48 hours, though it's occasionally quicker. There's no live chat or phone line on our side — email keeps things traceable, which matters when we're correcting a fact or logging feedback on a page.
The boundary of what we handle
Here's the thing – we don't run 1xbit, so we can't see, touch or influence anything inside a player's account. That means we're not able to help with:
- Registering an account or resetting login details
- Deposits, withdrawals or delayed payouts
- Bonus crediting, wagering progress or a voided promotion
- Verification requests or document uploads
- Technical faults on the operator's own platform
None of these sit within an information portal's reach, however clearly a reader explains the problem. We'd only be relaying a message we can't act on, which wastes everyone's time.
Where operator support actually sits
For anything account-specific, the right channel is 1xbit's own support team, reachable via the support options published on its platform once you're logged in. That team can see your account history, your deposit records and your bonus status — none of which we hold or have access to. Getting in touch with them directly is almost always faster than going through us first.
Escalating a genuine complaint
If a dispute with 1xbit hasn't been resolved through its own support channel, raising it with the operator in writing and asking for a formal response is the usual next step, since we have no authority to intervene in an account dispute or a payment decision. What we can do is correct our own coverage if something we've published is factually wrong or out of date — that's the kind of complaint that belongs with us.
We check the facts we publish, but we don't process bets, bonuses or withdrawals — that part is between you and the operator.
A word on responsible gambling
This site is intended for readers aged 18+ only. If gambling has stopped feeling like entertainment, free and confidential support is available around the clock through GamCare on the National Gambling Helpline, 0808 8020 133, and through BeGambleAware. GamStop offers free self-exclusion across licensed sites, and blocking tools such as BetBlocker can help if you'd rather remove temptation from a shared device altogether.
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.